Terms of service.
BLACK SAUCERS
TERMS OF SERVICE
Except in circumstance expressly agreed in writing and signed by a Director at Black Saucers, the terms set out below shall form the contract between you (the “customer”) and Black Saucers
HIRE, PRICES AND PAYMENT
2.1 The Company will only consider a job confirmed once we have received the initial deposit payment and the job has been confirmed by both parties via email.
2.2 The customer named on the final quotation is responsible for the goods hired by the Company and any loss or damages that may occur.
2.3 It is the responsibility of the customer to have a representative on site to accept, check and sign for the goods on delivery and collection.
2.4 Hired goods shall always remain the property of Black Saucers Ltd.
2.5 Prices for hire, the sale of goods and the provisions of services by Black Saucers Ltd shall be those set out in the quotation and/or order inventory set out by the Company on the date of delivery (or deemed delivery) or, in the cases of services, the date of provision of the quotation. Such prices can be varied by the Company without prior notice.
2.6, The Company shall not be required to provide any goods and/or services unless otherwise agreed in writing until the price for such goods and/ or services has been paid in full together with any deposit which may be payable.
2.7 Payments must be made by bank transfer to the details listed upon the quotation.
2.8 A 50% deposit will be required to confirm the booking and the balance is due in full 2 weeks prior to delivery.
2.9 A refundable security deposit will requested before delivery to be held as security against breakage, loss and/or damage of any goods hired by the Company.
2.10 Replacement or damage repair costs for lost or damaged goods will be invoiced at our discretion.
2.11 The order confirmation details must be received 2 week prior to the date of delivery. Every modification or confirmation received within less than 2 weeks could result in additional charges.
2.13 Unit prices are reflective of a 36 hour hire period
CANCELLATIONS
3.1 In the event of cancellation by the client, the following fee will be charged:
Greater than six months before the event, 0% of the order total.
3-6 months before the event, 50% of the order total.
1-3 months before the event, 75% of the order total.
Within one month of the event, 100% of the order total.
3.2 No request for cancellation shall be considered until notified to the Company in writing.
DELIVERY & COLLECTION
4.1 Any dates and times quoted by the Company are intended to be an estimate which we will endeavour to meet. Requests for specific timed delivery should be made aware to Black Saucers prior to the event.
4.2 Should a loading dock or sufficient parking space not be available on delivery or collection, additional charges may be incurred and invoiced separately.
4.3 An additional £70.00 per hour wait time will apply if the event space is not available as per the timings stated on the booking confirmation.
4.4 An additional full day hire fee will apply if items are not ready to be picked up on the date/time stated on the booking confirmation
4.5 Nothing is to be attached to the goods without permission from Black Saucers Ltd, this includes any stickers. Charges to clean, repair or replace may apply should damages occur.
4.6 Items cannot be moved or stacked using different methods from that of delivery.
4.7 At the delivery address Black Saucers Ltd is only responsible for loss or damage whilst the goods are in our possession.
4.8 Queries regarding accuracy or quality of delivered goods must be made immediately upon delivery at the time goods are signed for and subsequent requests will be considered void.
4.9 In the event a product failure or breakage , the Customer must notify the Company of the fault immediately.
4.10 The company shall not be liable for any loss or damage caused or alleged to be caused directly or indirectly by the property, by an inadequacy of the venue or any defect in the venue, or by an incident in connection with the venue.
4.11 Hired goods shall be at the customer’s own risk from the time of delivery through to collection. Risk will not pass back to the Company in respect of hired goods until such goods are back in the physical possession of the Company.
INSURANCE STORAGE AND USE
5.1 During the entire period which the goods are hired from the Company the customer shall remain responsible for such goods and, if appropriate, insuring them.
LIMITATION OF LIABILITY
The Company’s total liability in contract, tort, misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Company’s obligations under those terms will be limited to the price which the customer has agreed to pay for the hired or sold goods and/or the provision of the services supplied by the Company.
GOVERNING LAW
These terms and any dispute arising out of or in connection with their subject matter shall be governed by English Law.
PERSONAL DATA PROTECTION
The Company complies with GDPR and any data stored by us is held on the legitimate interest or contract basis as provided in the GDPR Act – and is only such data – typically name, email, phone number and address – necessary for us to contact you. If you object to us holding your data and would like us to delete the information we hold please email Sales@blacksaucers.com.